Shipping Policy

Last Updated: June 2026

Thank you for shopping with Ruchi Chocolate. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak seasons, festivals, or promotional periods, processing times may be slightly longer.

Shipping Coverage

  • We currently ship across India.
    Delivery availability may vary depending on the destination pin code and courier partner serviceability.

Estimated Delivery Time

LocationDelivery TimeGujarat2–4 Business DaysMajor Metro Cities3–6 Business DaysOther Locations in India4–8 Business Days

Delivery timelines are estimates and may vary depending on courier operations and local conditions.

Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location and order value.

  • Free shipping promotions, if any, will be clearly mentioned on the website.

Order Tracking

  • Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
  • Customers can use the tracking number provided to monitor shipment progress.

Delivery Attempts

  • Courier partners may make multiple delivery attempts.
  • If delivery fails due to incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Chocolate Care During Shipping

As our products contain chocolates and handcrafted gift items:


  • Minor variations in packaging or arrangement may occur during transit.
  • We take every precaution to ensure safe packaging.
  • Customers should store chocolates in a cool and dry place immediately upon delivery.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Government restrictions
  • Courier service issues
  • High seasonal demand

Ruchi Chocolate shall not be held responsible for delays caused by circumstances beyond our control.

Customers are responsible for providing accurate shipping details.

If an incorrect address or contact number is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Ruchi Chocolate is not responsible for orders delivered to incorrectly provided addresses.

Damaged or Missing Orders

If your order arrives damaged, defective, or incomplete:

  1. Contact us within 24 hours of delivery.
  2. Share clear photos and videos of the package and products.
  3. Our team will review the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Ruchi Chocolate

📧 Email: info.ruchi11@gmail.com