Return & Refund Policy
At Ruchi Beverages, customer satisfaction is our priority.
Return Policy
Due to the nature of handmade and edible products, returns are generally not accepted once the order is delivered.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with photos/videos for verification.
Refund Eligibility
Refunds or replacements may be provided only in the following cases:
- Damaged product received
- Wrong item delivered
- Product missing from order
Non-Refundable Situations
Refunds will not be applicable for:
- Delay caused by courier services
- Incorrect address provided by customer
- Minor design or color variations in handmade products
Refund Processing
Approved refunds will be processed within 5–7 business days to the original payment method.
Cancellation Policy
Orders once confirmed may not be canceled after preparation or dispatch has started.
