Privacy Policy

Your trust means a lot to us. At Ruchi Chocolates, we are committed to keeping your personal information safe, secure and confidential.

Ruchi Chocolates luxury artisan gift box with satin ribbon

1. Information We Collect

We may collect the following information when you use our website, contact us, or enquire about our products:

  • Name
  • Mobile Number
  • Email Address
  • Pickup or contact details (if shared for enquiries)
  • Any other information you provide through our contact form, WhatsApp, email or calls

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries about chocolates, gift hampers and customised gifts
  • Provide customer support
  • Share product updates, new arrivals and special offers (only if you have opted in)
  • Improve our website, products and services
  • Keep a record of our communication with you

3. Sharing of Information

We do not sell, trade or rent your personal information to third parties. We may share your information only with trusted service providers who help us operate our website and communicate with you, such as:

  • WhatsApp and email service providers (for responding to enquiries)
  • Website hosting and analytics providers (to understand website usage)
  • We do not share your details with delivery or courier partners — shop pickup only

These partners are required to keep your information confidential and use it only for the purpose of providing their services to us.

4. Data Protection

We take reasonable security measures to protect your personal information from unauthorised access, misuse, alteration or disclosure. While we strive to keep your information safe, no method of transmission over the internet is 100% secure.

5. Your Choices

You can choose not to receive promotional messages from us at any time by informing us via email or WhatsApp.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.